Privacy Policy – epicwin.ph

01 Introduction

epicwin.ph ("the Platform," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who access or use our online casino platform. This Privacy Policy ("Policy") describes how epicwin.ph collects, processes, stores, shares, and protects personal information in connection with your use of the epicwin.ph website and all associated services.

This Policy applies to all registered players, visitors, and any other persons whose personal data is processed by epicwin.ph in the course of operating the platform. By registering an account or otherwise using epicwin.ph, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Policy is to be read in conjunction with the epicwin.ph Terms & Conditions, which also form part of the agreement between you and the platform.

02 Data Controller

For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012) and all applicable Philippine data protection regulations, epicwin.ph acts as the Personal Information Controller in respect of the personal data collected through the platform.

As Personal Information Controller, epicwin.ph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable law.

If you have any questions or concerns regarding the processing of your personal data by epicwin.ph, you may contact our Data Protection Officer at: [email protected]

03 Personal Data We Collect

epicwin.ph collects the following categories of personal data from registered players and platform users:

epicwin.ph does not intentionally collect sensitive personal information (as defined under the Data Privacy Act of 2012) unless it is strictly necessary for regulatory compliance purposes, such as identity verification or anti-money laundering checks. Where such data is collected, it is handled with the highest level of care and protection.

04 How We Collect Your Data

epicwin.ph collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from security partners; payment data from payment processors such as GCash, PayMaya, BDO, BPI, and Metrobank.
• Publicly available sources: In limited circumstances, publicly available information may be used to verify identity or investigate suspected fraud or money laundering.

05 How We Use Your Personal Data

epicwin.ph processes your personal data for the following purposes:

• Account registration and management: To create and maintain your epicwin.ph player account, verify your identity, and manage your account settings and preferences.
• Payment processing: To process deposits and withdrawals via your registered payment method, including GCash, PayMaya, BDO, BPI, and Metrobank.
• Regulatory compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and PAGCOR-related reporting obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your account.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall performance and user experience of epicwin.ph.
• Responsible gaming: To monitor gaming behaviour, identify potential problem gambling indicators, and administer responsible gaming tools such as deposit limits and self-exclusion.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may opt out at any time.

06 Legal Basis for Processing

epicwin.ph processes your personal data on the following legal bases as recognised under the Republic Act No. 10173 (Data Privacy Act of 2012):

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary for the performance of the contract between you and epicwin.ph — specifically, to operate your player account and deliver the Services you have requested.
• Legal obligation: Where processing is required to comply with a legal obligation applicable to epicwin.ph, including AML regulations, KYC requirements, and regulatory reporting obligations.
• Legitimate interests: Where processing is necessary for the legitimate interests of epicwin.ph, such as fraud prevention, platform security, and improving the quality of our services, provided that such interests are not overridden by your rights and freedoms.

07 Sharing Your Personal Data

epicwin.ph does not sell, rent, or trade your personal data to third parties for commercial purposes. We may, however, share your personal data with the following categories of recipients where necessary and lawful:

• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment service providers, solely for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC and age verification service providers engaged to assist with regulatory compliance.
• Fraud prevention and security partners: Service providers that assist epicwin.ph in detecting and preventing fraudulent activity and ensuring platform security.
• Game software providers: Licensed third-party game suppliers whose platforms are integrated into epicwin.ph. These providers may receive limited technical data necessary to deliver their games.
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where disclosure is required by law or regulatory obligation.
• Legal and professional advisers: Lawyers, auditors, and other professional advisers engaged by epicwin.ph in connection with legal proceedings or compliance matters.

All third parties with whom epicwin.ph shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than that for which it was shared.

08 Cookies & Tracking Technologies

epicwin.ph uses cookies and similar tracking technologies to enhance your experience on the platform, analyse usage patterns, and support security and fraud prevention measures. A cookie is a small text file placed on your device when you visit a website.

epicwin.ph uses the following types of cookies:

• Strictly necessary cookies: Essential for the operation of the platform, including maintaining your login session and enabling core functionality. These cannot be disabled.
• Performance cookies: Used to collect anonymised data about how players use the platform, helping us identify areas for improvement.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to personalise your experience.
• Security cookies: Used to detect and prevent fraudulent activity, protect your account, and maintain platform integrity.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the epicwin.ph platform. Strictly necessary and security cookies cannot be disabled without impacting your ability to use the platform.

09 Data Retention

epicwin.ph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general principle, epicwin.ph applies the following retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and KYC regulatory requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Communications data: Support correspondence and chat logs are retained for up to three (3) years from the date of the interaction.
• Technical and usage data: Retained for up to two (2) years from the date of collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with epicwin.ph's data disposal procedures.

10 Your Data Subject Rights

Under the Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights in relation to your personal data held by epicwin.ph:

• Right to be informed: The right to be informed of how your personal data is being collected and processed — which is the primary purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data that epicwin.ph holds about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: The right to request deletion of your personal data, subject to applicable legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact the epicwin.ph Data Protection Officer at: [email protected]. We will respond to all verified data subject requests within thirty (30) days of receipt.

11 Data Security

epicwin.ph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the epicwin.ph platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Strict role-based access controls limiting internal access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the platform.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Continuous monitoring of platform activity for suspicious behaviour and potential security incidents.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, epicwin.ph will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules and regulations.

12 Children's Privacy

epicwin.ph is strictly an adult platform. Access to and use of the platform is prohibited for any person under the age of 21 years, in accordance with Philippine gaming regulations.

epicwin.ph does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage player will be forfeited.

If you are a parent or guardian and believe that a minor in your care has registered on epicwin.ph, please contact our support team immediately at: [email protected]

13 Third-Party Links

The epicwin.ph platform may contain links to third-party websites or services, including payment processors and game software providers. This Privacy Policy applies solely to the epicwin.ph platform and does not govern the privacy practices of any third-party websites or services.

epicwin.ph is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of epicwin.ph.

14 Changes to This Privacy Policy

epicwin.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where material changes are made to this Policy, epicwin.ph will endeavour to notify registered players via email or a prominent notice on the platform prior to the changes taking effect. Your continued use of epicwin.ph following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms.

We recommend that all players review this Privacy Policy periodically to stay informed of how epicwin.ph protects their personal data.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by epicwin.ph, please contact our Data Protection Officer:

Email: [email protected]

For general platform enquiries, please visit our FAQ page. For information about your rights and responsible gaming tools, please visit our Responsible Gaming page.